Guest Service Ambassador

Santa Clara, CA | Temp to Permanent

Job ID: 9743 Industry: Administrative

Our client, a global retailer, is seeking a temp to perm Full Time Guest Service Ambassador for their flagship location in Santa Clara, CA. This person will an integral piece of   the Guest Services Team and utilizing Virtual Reality & AI to provide specialized service at a luxury level while creating memorable experiences for the customers.

Job Responsibilities Include:
  • Define, communicate, and maintain high standards of customer service at all times.
  • Provide information and resources by proactively identifying customers’ needs and desires; answer questions; give directions.
  • Perform services requested by customers including reservations for dining, travel, gifts, etc. 
  • Oversee Gift Card Inventory, complete daily reconciliation and sell cards as necessary.
  • Build relationships with restaurants, hotels and businesses within the community that can assist with customers’ needs. 
  • Respond to customer compliments, concerns, suggestions and questions whether in person or via digital channels.  
  • Attend weekly staff meetings and provide key insights about the guest experience, feedback, concerns and needs.
  • Attend to other administrative duties as assigned.

Job Requirements:
  • 2 or more years of previous retail, customer service/concierge or sales experience required.
  • Prior experience with luxury hotel, retail or restaurant “ front of house” guest service required.
  • Must be flexible and able to work days, nights, weekends and holidays.
  • Strong working knowledge of Facebook, Twitter, Internet, App based programs and Microsoft Office required.
  • Comprehensive knowledge of the shopping area and venues.
  • Must be able to lift up to 35lbs and stand for an 8-hr shift

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you.

Laura Ward

Laura is our Senior Talent Experience Recruiter at Pyramid Consulting Group. Beginning as a Temporary Service Recruiter, Laura focused her efforts of filling open positions mainly for temporary fashion, retail, and events roles. Now, in her current role, Laura specializes in finding candidates for roles in eCommerce, retail, and other temporary, nationwide positions.
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Pyramid Consulting Group

110 West 40th Street
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New York, NY  10018
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