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Senior Specialist Operations-Executive Escalations

San Bruno, CA | Permanent

Job ID: 9683 Industry: Administrative

Our client, a global wholesale company, is seeking to hire an Executive Escalations Specialist for their offices in San Bruno, CA. The person hired for this position will be responsible for interfacing directly with customers and will handle their complaints and problems.

Job Responsibilities
  • Report to the Associate Manager for Executive Escalations and address all customer service complaints
  • Respond to Better Business Bureau and Attorney General complaints
  • Use quantitative data analysis, qualitative feedback and intuition to identify trends and develop effective strategies to minimize the potential for future executive escalations
  • Work cross-functionally with various teams and stakeholders to “ make things right” and to implement projects that will have a positive impact on customer experience.
  • Model compliance with company policies and procedures and support company standards of ethics and integrity

Job Requirements
  •   Minimum of 2 years of customer service experience
  •   Advanced written and verbal communication, initiative, and solid judgment abilities/skills
  • Creativity, communication, and problem-solving skills
  • Excellent organizational skills and ability to work independently
  • Ability to build and maintain effective working relationships with all levels of management and staff
  • Strong analytical skills
  • Passion for customer service

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

Krista Lucas

Krista has quickly risen among the ranks at Pyramid Consulting Group. First, as a Recruiting Coordinator, Krista assisted recruiters in building their talent pools and handling the first steps of the recruiting process. Now, as a Junior Recruiter, Krista manages the full recruiting process for a variety of clients. In addition, Krista attends all career fairs in which Pyramid Consulting Group participates, becoming a college ambassador for the brand.
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Pyramid Consulting Group

110 West 40th Street
8th Floor
New York, NY  10018
Toll Free: (888) 822-5572
Office: (212) 790-9556